Terms and Conditions

1) Parties to the Agreement

The parties to the contract are as follows:

Servitel Ltd VAT MT21271925, which manages the online service www.xdm.it;
The Customer, or the natural or legal person who has concluded an order through the website www.xdm.it, an order that has been accepted by Servitel.

2) Application and modification of the general conditions of sale

The Customer is required to read the general conditions made available on the website www.xdm.it in order to allow them to be stored and reproduced. By placing the order in the manner provided below, the Customer declares to have read all of this information and the indications provided during the purchase procedure and to fully accept the General Conditions of Sale and what is indicated in the order form. Servitel reserves the right to change these General Conditions of Sale by notifying them on this page of the site. The applicable general conditions of sale are those in force at the time the order is placed electronically. Any changes will be effective from the date of publication on the site.

3) Registration to the site

Access and registration on the site is reserved exclusively for users over the age of 18. In case of registration, the user undertakes to provide the personal data requested during the registration procedure and the provision of the service, ensuring that these are up-to-date, complete and truthful and to promptly update them while keeping them confidential. The Seller reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers. Furthermore, by accepting these Conditions of Sale, the Seller is exonerated from any liability arising from the issuance of incorrect tax documents due to errors in the data provided at the time of placing the online order, the customer being solely responsible for their correct insertion.

4) Characteristics and prices of services

The cost of the service depends on the package chosen. The monthly fee is respectively € 29.00 for the Silver package, € 49.00 for the Gold package and € 69.00 for the Platinum package. The features of the service are detailed on the following page: Prices . In addition to the fixed monthly cost, the following costs are expected:

  • € 0.00003 per character for translations
  • 5% commission on the amount of orders received

The cost of translations of the texts relating to the title and description of the objects are deducted at the time of publication from the residual credit of the Customer. It is the customer's duty to always have sufficient residual credit to pay for the translations. In case of insufficient credit, the publication of the objects it will be suspended until the remaining credit is integrated.
At the beginning of each month the Customer will receive by email the summary of the orders received with the details of the amount due to XDM.IT. Since the orders may be in currencies other than the euro, the conversion rate used is the official ECB rate at the fixing on the last day of the month.
Payment of commissions must be made within 7 days of receipt. Otherwise the publication of the new objects will be blocked.

5) Placing orders, confirming receipt of the order, acceptance of the same

The Customer can only purchase the services on the website at the time of placing the order and viewable online at www.xdm.it, as described in the relevant information sheets. Correct receipt of the order is confirmed by Servitel by means of an e-mail reply, sent to the e-mail address supplied by the Customer during the order. This confirmation message will contain the date and time of execution of the order and a customer order number, to be used for any further communication with Servitel. In case of non-acceptance of the order, Servitel guarantees the relative communication to the Customer. The ordered service will be activated within normal management times and in any case no later than three days from receipt of the order. Normally the activation of the service takes place within 24 working hours. All information on services on www.xdm.it is not binding for the Seller and is subject to change at any time. By sending the order electronically, the Customer acknowledges and declares that he has read and fully accepted the General Conditions of Sale.

6) Payment method

The customer can pay for the products ordered and the related delivery costs in the following ways:

  • Credit Card
  • Bank transfer in advance

In the event that, for any reason, the debit of the amounts due by the Customer proves impossible and / or the payment is unsuccessful, the sales process is automatically canceled and the sale automatically canceled.
No credit card data is kept on our servers to provide the customer with maximum security. We use Stripe's billing services to charge credit cards. No data of the Customer's credit card passes through our servers.

7) Invoicing

An invoice will be issued for each order placed online, regardless of whether the customer is a private individual, a professional or a company with a VAT number.

8) Translating cost

The Customer is aware that the costs of translating the texts from Italian into English, French, German, Spanish for the insertion of the objects on the eBay, Delcampe and HipStamp sites are at his own expense. The cost charged is 0.00003 & euro; VAT excluded for each character, including spaces, punctuation and symbols. The Client must have sufficient funds in their account for the system to automatically perform the translation.
The Customer is aware that the lack of funds on his / her account results in the blocking of the inclusion of items on the eBay, Delcampe, HipStamp sites.
The translation service is carried out through professional online paid automatic translation services. Since they are based on neurolinguistic algorithms, translations may not be perfect under particular conditions. Servitel cannot under any circumstances be held responsible for an imperfect translation.

9) Listing cost

The costs of listing on the eBay, Delcampe, Hipstamp sites are the sole responsibility of the Customer and will be regulated directly between the parties. Servitel Ltd is a third party that has no connection with eBay, Delcampe, Hipstamp and does not anticipate the advertising costs that are managed directly between the Customer and the advertising service provider.

10) Monthly renewal

The services provided by xdm.it are not automatically renewed. The Customer is free to cancel the purchased service by the monthly expiry date. If the cancellation does not take place by the expiry date, the Customer is obliged to pay the monthly fee. In the event of non-compliance, Servitel Ltd may, at its sole discretion and starting from a week's delay in payment, delete all the advertisements generated through the xdm.it service and present on the eBay, Delcampe, Hipstamp sites.
One week before the deadline, an email message is sent to the Customer containing a link for the payment of the monthly renewal. If the payment has not yet been made, the message will be sent back one day before the deadline. If the payment is not made within the due date, the system blocks the management of the advertisements until payment is made.
As indicated above, if the payment is not received within one week beyond the monthly due date, Servitel is free to cancel all advertisements generated with the xdm.it service.

11) How it work

The xdm.it service consists in the automatic publication on the sites chosen by the Customer among the international eBay sites, Delcampe, Hipstamp, Hipcomic, Hippostcard of the objects present on its ecommerce site based on Woocommerce or Wix. The purpose of the service is to automate all the functions as much as possible. Xdm.it takes care of automatically translating the Italian texts into the languages ​​chosen by the Customer through a paid service of the objects present on the Customer's ecommerce site. The Customer is free to choose the sites on which to publish. A cost of 0.00003 & euro is charged for translations; VAT not included per character including spaces, punctuation and symbols. The cost of the translation is deducted from the Client's residual credit, therefore it is the Client's responsibility to have sufficient funds on his / her account for the translation. Based on the package purchased, the system checks every hour, every 2 hours or every 4 hours for the presence of new objects added to the site e-commerce of the Customer and publishes them on the sites chosen by the Customer using the relative translations. The Customer accepts that the text "Published with xdm.it software" will be added at the end of the description.

12) Items not allowed

It is the Customer's sole responsibility to be aware of any restrictions relating to the sale of particular products in certain countries / states. Under no circumstances can xdm.it be held responsible for publications of objects that violate local rules.

13) Right of withdrawal

The right of withdrawal does not apply to the sale of our services as telematic services.

14) Communications and complaints

Written communications directed to the Seller and any complaints will be considered valid only if sent to the following address: Servitel Ltd The Penthouse, 20 Lyons Range Court, Bisazza street Sliema SLM 1640 - Malta, if sent by e-mail to the address info @ servitelit .com. In the communication, the Customer is required to indicate his residence or domicile, the telephone number, the order number and the e-mail address to which the Seller's replies should be sent.

15) Jurisdiction

For any dispute the competent court is that of Malta.

16) Privacy

Check this page for the: Privacy Policy.