Pursuant to the new European regulation on the protection of personal data no. 679/2016 / EC, Servitel Ltd is aware that privacy and security are a serious cause for concern for customers who make online purchases. We have taken a number of measures to ensure the confidentiality of personal information, including encryption technology, to simplify the transmission of data on all of our secure web pages. Servitel Ltd is committed to protecting user privacy. For more information on specific Servitel Ltd sites and services available to the user, read the online privacy policy below. This Servitel Ltd online privacy policy refers to the data collected by Servitel Ltd through the services and websites that report this information and through the offline technical support services. However, it does not refer to those Servitel Ltd sites, services and products that do not report this information or a link to it, or that refer to its own privacy policy. Some of the products, services and features mentioned in this policy may not be available in all markets at the time of writing. Please note that we may disclose specific information if required by law. This Privacy Policy is governed by Maltese law.

Collection of personal information

Servitel Ltd sites require the entry of personal information such as e-mail address, name, private or business address and telephone number. It is also possible that demographic information regarding the user, such as postcode, telephone and / or mobile number, tax code and / or VAT number, may be collected. Completing a purchase or subscribing to a paid service DOES NOT imply the request for other data such as a credit card number.


The treatments connected to the web services of this site take place at the aforementioned company headquarters and are handled by personnel in charge of processing, or by persons in charge of occasional maintenance operations. No data deriving from the web service is communicated or disseminated.

Use of personal information

Servitel Ltd collects and uses your personal information to ensure the operation and improvement of its sites and services. The use of the data is aimed at improving the efficiency of customer service; to make the sites or services easier to use by eliminating the need to repeatedly enter the same information, to conduct research and analysis aimed at improving products, services and technologies as well as to display content and advertising messages customized according to interests and preferences of the user. Personal information is also used for communications with the user. mandatory service communications such as welcome letters, billing reminders, information on technical service problems and safety notices are required.


Apart from what is specified for navigation data, the user is free to provide personal data contained in the quote request forms, or in any case indicated in contacts to request the sending of informative material or other communications. Failure to provide them may make it impossible to obtain what is requested.

Sharing of personal information

Except in the cases described in this statement, personal information will never be disclosed outside of Servitel Ltd and its subsidiaries and associates without the prior consent of the user. No Servitel Ltd site shares contact information with third parties.

Access to personal information

Depending on the respective service, you can view or change your personal information online. To prevent personal information from being viewed by third parties, you will log in with your credentials (login and password). The appropriate method or methods to access personal information will depend on the site or services used.

Protection of personal information

Servitel Ltd is committed to protecting the security of users' personal information. To protect personal information from unauthorized access, use or disclosure, various technologies and protection procedures are employed. For example, the personal information provided is stored on restricted access systems installed in controlled premises. The transmission of highly confidential data (such as passwords) over the Internet is protected by encryption, for example with the SSL (Secure Socket Layer) protocol. The password used to protect the user's accounts and personal information must be carefully stored by the user in order to guarantee their secrecy. Do not share this information with anyone. If you are sharing your computer with other users, it is advisable to always log out before leaving a site or service, in order to protect access to information by users who will use the machine later.

Collection and use of personal information of minors

Many Servitel Ltd sites and services are designed for a general audience and do not knowingly collect any personal information from minors.

Use of cookies

Servitel Ltd websites use "cookies" to allow access to services and personalize interaction with users. A cookie is a small text file stored on your computer's hard drive by the web server. Cookies contain information that can be read later by a web server in the domain that issued the cookie to the user. Cookies cannot be used to run programs or introduce viruses to your computer. One of the main functions of cookies is to store user preferences and other computer-related information to save time and eliminate the need to repeatedly enter the same information as well as to display personalized content and advertising during visits to the sites. Check here the Cookie Policyfor more info on cookies.

Changes to this information

This information will be occasionally updated in order to be adequate to the changes made to the services as well as to customer suggestions. In case of changes to this information, the date of the last update will be changed at the bottom of the document. In the event of substantial changes to the information or if Servitel Ltd decides to change the methods of use of personal information, such changes will be published in a visible manner before their effective entry into force or notified directly to the user. It is advisable to regularly read the information in order to always be updated on the information protection methods adopted by Servitel Ltd.
Interested parties can obtain from Servitel Ltd confirmation of the existence or not of their personal data and their availability in an intelligible form. Interested parties may also ask to know the origin of the data as well as the logic and purposes on which the treatment is based; to obtain updating, rectification or, if there is interest, the integration of data, as well as the cancellation, transformation into anonymous form or blocking of data processed in violation of the law. Finally, the interested parties may oppose the processing of data for legitimate reasons, even if pertinent to the purpose of the collection and in any case in the case of processing carried out for commercial purposes.

Postal Address

Servitel Ltd
20 Lyons Range Court, Bisazza street
Sliema SLM 1640
The owner and manager of data processing is Servitel Ltd in the person of its legal representative.

Last revision: 29/12/2021